Terms of service

Detailed description of goods and/or services
ESS Holdings (Pty) Ltd is a business in the SHERQ Risk Service industry that provides online training solutions

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 days and delivery confirmed by you being granted access to your training program.

Return and Refunds policy
The provision of goods and services by ESS Holdings (Pty) Ltd is subject to availability. In cases of unavailability, ESS Holdings (Pty Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.

Customer Privacy policy
ESS Holdings (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). ESS Holdings Privacy policy can be found at https://essholdings.africa/disclaimer/
The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa and MasterCard.

Card acquiring and security
Card transactions will be acquired for ESS Holdings (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by ESS Holdings (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
ESS Holdings (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and ESS Holdings (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes underthis agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
ESS Holdings (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by ESS Holdings (Pty) Ltd based in South Africa with registration number 2016/170600/07 VAT 4100273640. Registered Address 81 Genl Hertzog Street, Three Rivers.

Contact Details

Tel: 0869990356
Email: info@essholdings.co.za